Ordering Questions
Get help with a new or existing order
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Can I add something to my order?
You can change your order for up to 15 minutes after you’ve placed it. Unfortunately, we cannot accept any changes after that time. To add or change items in your order, please visit https://account.sculpd.com/orders and select the order you’d like t
Can I change my shipping address?
You can change your order for up to 15 minutes after you’ve placed it. Unfortunately, we cannot accept any changes after that time. To change the shipping address of your order, please visit Your Account and select the order you’d like to make change
I'd like to cancel my order
You can change your order for up to 15 minutes after you’ve placed it. Unfortunately, we cannot accept any changes after that time. To cancel your order, please visit Your Account and select the order you’d like to cancel and follow the instructions.
I never received an order confirmation email
Please double check in your spam folder, sometimes order emails can be caught in spam filters. If you can’t find it, please do get in touch with us. We will check that we have your correct email address and resend the order confirmation email.
Has my order been shipped?
Once your order has been dispatched, you will receive a shipping confirmation email with a tracking link. If you cannot find it, please check your spam folder. Standard DeliveryStandard orders are delivered within 2 to 5 days. Exact delivery times de
Can I add a gift note?
Unfortunately you cannot add a gift note to the order. Please let the lucky recipient know the parcel was from you!
How do I apply a discount code to my order?
At checkout, find the order summary section and look for the discount code field. Enter your code and click "Apply" and the discount will be reflected in your order total. Please note that only one discount code can be used per order. If your code is
Can I use more than one discount code?
You can use one discount code or promotion per order. You cannot combine multiple discount codes on a single order.
Will my order arrive in plain packaging?
Our branded Sculpd boxes are packed inside nondescript plain cardboard boxes, so the recipient will get a lovely surprise once they open their package. We do not include the invoice inside your order.
Do you offer installment payment plans?
Installment payment plans are available for EU orders through Klarna. Orders in US, UK and Canada can be paid in installments via Shop Pay. These are all third party payment providers and Sculpd cannot guarantee you will be accepted for payment insta
What payment methods do you accept?
Payment methods vary depending on the store you are buying from. For our USA, UK and Canadian websites, we can accept payments via:
Are Sculpd Kits Allowed on Planes?
We want you to enjoy your Sculpd kits wherever you go, but please be aware that some items in our kits may not pass airport security checks. Why Kits May Be Confiscated:Airport security rules vary by country, but items our product including varnish,