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Sculpd

Before getting in touch, it is worth checking your tracking first as some orders are shipped in multiple parcels. If your missing item is on its way separately, this will show up in your tracking updates.You can also check your original order confirmation email to see exactly what was included in your order.If everything points to an item being genuinely missing, please reach out to us using the chat button on this page with your order number and a note of what is missing and we will get a replacement sent out to you.Please note that matches are no longer included in the candle kit and will not be shipped with your order.

Before getting in touch, it is worth checking your tracking first as some orders are shipped in multiple parcels. If your missing item is on its way separately, this will show up in your tracking updates. You can also check your original order confir

Some of my items are missing from my order.

Product Issues

Order Issues

What pottery pieces can I make?

Is your clay gluten free?

Is your clay vegan?

What can I use to work with my clay on?

What paints can I use on my pottery piece?

How do I paint and varnish my pottery creations?

How do I clean up after my pottery making session?

How long does the clay last?

Is the clay food-safe e.g. mugs or plates?

How long does the clay take to dry?

Can I get my clay piece fired at a local kiln?

Do I need a kiln?

Will my piece be waterproof?

Common Sculpting Terms

What tools are included in the standard Sculpd pottery toolset?

What's in a Sculpd Pottery Kit?

How many designs are included in the guide for the Sculpd Pottery Kit?

How long does it take to complete a single pottery piece from start to finish?

Are the tools reusable for future projects?

Are there video tutorials or guides available for different pottery techniques?

Pottery Kit

Is the clay safe for children or pregnant women?

Can your clay potentially give someone silicosis?

How durable are the finished pieces?

Safety

What’s in the Sculpd Ultimate Pottery Bundle?

What’s in the Double Date Night Bundle?

What are your Mixed-Craft Bundles?

What’s in the The Craft Mega Bundle?

What’s in the Pottery & Canvas Painting Bundle?

What’s in the Candle Making & Canvas Painting Bundle?

Bundles

Can the paints and paint pens be used on surfaces other than clay?

Are the paints non-toxic and safe for children?

How does the Sculpd Acrylic Paint Pens work?

How many colors are included in the paint sets?

Are the paints waterproof once dry?

Paint Sets

What is the difference between the gloss and matte varnish?

How many coats are recommended for a durable finish?

Sculpd Varnish

What items are included in the Sculpd Candle Making Kit?

How long does it take to make a candle from start to finish?

Can I pour the wax into a freshly made clay holder or does it need to dry first?

Can I use the candle holder without varnishing it?

Do I need to use a thermometer when melting the wax?

What happens if I accidentally overheat the wax?

Do you sell wax refills or extra wicks separately?

Why is my wax surface uneven or cracked after cooling?

Candle-Making Kit

What items are included in the Sculpd Textured Canvas Kit?

Textured Canvas Kit

What items are included in the Sculpd Canvas Painting Kit?

Canvas Painting Kit

What’s in the Sculpd Kids Classic Pottery Kit?

What’s in the Sculpd Kids Ultimate Pottery Kit?

What’s in the Sculpd Kids Ultimate Mosaic Kit?

What’s in the Sculpd Kids Classic Mosaic Kit?

What’s in the Sculpd Kids Classic Painting Kit?

What’s in the Sculpd Kids Ultimate Craft Bundle?

What’s in the Sculpd Kids Classic Craft Bundle?

Are the clay cutters safe for children to use?

What’s in the Sculpd Kids Ultimate Painting Kit?

What’s in the Sculpd Kids Rocket Making Kit?

What cutter designs are included in the Sculpd Kids Pottery Kit?

Sculpd Kids

Can I purchase additional or replacement Sculpd tools separately?

Are the stamps suitable for use on other materials like cookies or soap?

Extras

What is Sculpd UV Resin and what can I use it for?

Is UV Resin safe to use?

How do I store my UV Resin?

How should I dispose of my UV Resin?

Can I use UV Resin on materials other than Sculpd clay?

Is your UV resin cruelty-free?

UV Resin

My canvas is creased or won't lie flat

Do I need any extra tools or materials?

Tips for getting the best results with your Paint by Numbers kit

Can I frame my finished piece?

Paint-by-Numbers Kit

Product Questions

Can I add something to my order?

Can I change my shipping address?

I'd like to cancel my order

I never received an order confirmation email

Has my order been shipped?

Can I add a gift note?

How do I apply a discount code to my order?

Can I use more than one discount code?

Will my order arrive in plain packaging?

Do you offer installment payment plans?

What payment methods do you accept?

Are Sculpd Kits Allowed on Planes?

How do I redeem my Virgin Experience voucher?

Is it possible to use my Virgin Experience voucher to place an order that will be shipped internationally?

How do I get a refund for my Virgin Experience voucher/product?

Virgin Experience

Ordering Questions

My parcel says it’s been delivered but I haven’t got it?

How long will it take to arrive? - USA

Will holiday periods impact the shipping time for my order?

Shipping Timeframe

My order has been delivered to the wrong location.

How long do international orders take to arrive?

Where do you deliver to?

What countries do you not deliver to?

What countries do you deliver to?

Where is my order being shipped from?

Shipping Locations

How much do you charge for shipping?

Do I have to pay duties/customs fees on international orders?

Does Sculpd offer expedited shipping?

Shipping Costs

Delivery Questions

What is the Slab-Building Method?

Tips for Slab-Building Method

Do we have to wait for 8 hours or until “leather-dry” before stenciling?

Clay Questions

How much does it cost to return my order?

I’ve already returned my order, how do I get my refund?

How do I return my order?

Returns Policy

My parcel or something inside is damaged

Paint is peeling or not sticking to my clay

Paint Issues

Clay is too dry or hard to work with

Cracks in the Clay

Clay Issues

I'm an influencer and would like to explore collab opportunities, how can I do it?

Can I become a wholesaler for Sculpd?

Partnership

How do I stop receiving your marketing emails?

Marketing

Where are you based?

Location

How do I know when an item is back in stock?

Website Questions

How do I change my name and address on my account?

How do I log into my account?

How do I create my Sculpd account?

Account Questions

General Questions

How do I book an event with you?

How long are your events?

What kind of events do you run?

How are your events hosted - virtually or in-person?

Can I record the class?

Which video conferencing do you use?

Can we do this in our office or in-person?

Can we have specific themes for the class?

Are your classes suitable for beginners?

What’s the best group size for classes?

What happens if we need to reschedule the event?

What availability do you have?

Are shipping and taxes included in the cost?

Which countries do you ship to?

Will I get tracking for my packages?

Can I ship to a single address?

What happens if parcels go missing before the class?

What forms of payment do you accept?

Why does booking an event require 2-3 weeks lead time when regular shipping only takes 2-4 business days?

Why do we need to know which design they want to make?

Sculpd Team Events

Some of my items are missing from my order.Updated 14 days ago