My parcel says it’s been delivered but I haven’t got it?Updated 14 days ago

If your tracking shows your order as delivered but you have not received it, here are a few things to check first:

• Check if it has been left in a safe place. Couriers will sometimes leave parcels in a sheltered spot nearby such as a porch, side gate, or behind a bin.
• Check with your neighbours. It may have been delivered to a nearby address by mistake.
• Check the shipping address on your order. If an incorrect address was entered at checkout, the parcel may have been delivered there instead.
• Check for a calling card. The courier may have attempted delivery and left a card with instructions on how to rearrange it.

If you have been through all of the above and still cannot locate your parcel, please reach out to us using the chat button on this page with your order number and we will arrange a replacement or refund for you.